Barry Callebaut, a leading manufacturer of high-quality chocolate and cocoa products, has announced the opening of its Asia Pacific Business Excellence Center (APAC BEC) located in Petaling Jaya aimed to deliver an enhanced customer experience and create value for our customers through service optimization and automation.
According to Jo Thys, chief cperating officer of the Barry Callebaut Group, stated that the centre is a testament to the company' long-term commitment toward investing in Asia Pacific and support its business growth in the region.
The APAC BEC will function as a center of excellence, providing support across the company's financial and accounting services, information management and technology, customer service, and other corporate and shared service functions.
The Center will also help to improve customer experience through standardization and scalability of processes.
"Malaysia is an important hub for Asia Pacific thanks to its solid manufacturing base, cultural diversity, and multilingual talents who can help our customers and employees connect across markets in the region," said Robert Kotuszewski, Managing Director of Barry Callebaut in Malaysia.
"We want to thank our customers, partners and employees for their continued support in establishing the Center."
Barry Callebaut manufactures chocolate for confectioneries and food manufacturers that use chocolate as ingredients in their consumer products and is the outsourcing partner for a growing number of Malaysian food manufacturers seeking high-quality chocolate products.