IHH Healthcare Bhd and PT Prodia Widyahusada Tbk have partnered to provide options for comprehensive healthcare services to Prodia customers seeking medical treatment in Malaysia.
Commemorated with a Memorandum of Understanding (MoU) held in Jakarta, and witnessed by Indonesia's Deputy Health Minister Dr Dante Saksono Harbuwono, IHH's partnership with Indonesia's largest laboratory chain is expected to optimise the management of patients who require clinical laboratory examination services before and after consulting a doctor.
IHH chief executive officer, Jean-François Naa said IHH has set up a one-stop customer service hotline that supports service in Bahasa Indonesia to provide assistance on appointment booking and medical enquiries.
Prodia president director Dewi Muliaty said the partnership is expected to make it easier for patients from Indonesia to obtain referrals for advanced laboratory examination services such as health check-ups, disease development monitoring, diagnosis, and other examination services.
“We believe this collaboration can make it easier for Indonesian patients who perform integrated medical services with IHH Healthcare Malaysia to get more comprehensive clinical laboratory examination services.”
The council expects the arrival of Indonesian medical tourists into Malaysia to return to the pre-pandemic level by 2025.